- registering to receive news, alerts, updates;
- using a link to send us an email;
- completing a form and submitting an enquiry with your contact details;
- requesting a copy of a document available behind a form, for example.
Information that we collect from you
When you visit, register or submit information, you may be asked to provide information such as name, contact details and areas of interest.
We may also collect information about your usage of our website as well as information about you from messages you send us via the website, email or post or when you attend training events or WCS Group seminars for example.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of the website and to supply you with information about goods and services you have requested or are reading about. We will also use the information we collect to help us improve the website and the quality of information most viewed to ensure we remain relevant and continually improve our business and your experience.
In particular, we may use your information to contact you on our services and to notify you occasionally about changes or developments to the website or our services. Further, where you have consented, we may also use your information to let you know by email or telephone about products or services we believe may be of interest to you – including training. If you change your mind and do not want to be contacted in future, please let us know.
Disclosure of your information
The information you provide to us may be assessed by or given to third parties who are service providers to WCS Group and assist us with website content, communications, messaging, business development and planning. We may also pass on aggregate data about website usage to third parties to help us analyse trends and report web performance – it does not include information that can be used to identify you.
Where you have consented by providing us with your details, we may also allow other companies in our Group to connect with you and occasionally contact you about critical asset management products and services that may be of interest to you. If you change your mind and want to opt-out of receiving future emails or telephone calls, please email email@example.com.
If WCS Group merges or acquires a business, your details may be shared with another business entity within the Group.
WCS Group is headquartered in the UK and operates under UK law and relevant EU law which may be in force at the present time. As such, we observe and comply with The Data Protection Act and ICO guidelines in respect to management of personal data.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide us without your written consent.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period of time or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and may ask us to make any necessary changes to ensure it is accurate and up to date. If you wish to do this, please contact firstname.lastname@example.org.
WCS Group is a trading name for WCS Environmental Ltd, registered in England and Wales (Number 02184649) at 20 Grosvenor Place, London, SW1X 7HN. Head Office – Bristol Road, Cromhall, Gloucestershire, GL12 8AX. Offices – Leeds, London, Newcastle-upon-Tyne, Risley, Swansea. The WCS Group is a portfolio company of Marlowe PLC. © 2017 WCS Environmental Ltd.